REFUND POLICY

Exchanges & Returns

Because we are a small independent business, our return policy is a bit more strict

than the big box brands out there. We thank you very much for your understanding and compliance with our policies. 

Exchanges or returns must be in their original, unworn condition and postmarked to Chaotic hero within 

7 days of your order being delivered to you. If your return is postmarked more than 7 days past your

delivery date, we cannot return or exchange your item. 

(example: Your package is delivered to you on Monday, May 1st. If you change your mind and would like to return it, your return package must be postmarked (shipped) by Monday, May 8th, back to Chaotic Hero.)

• To start your return/exchange, please email us.

• After your return is approved, you will be emailed a prepaid shipping label to send back your return.

• All orders sent in for a refund within the valid return timeframe will be refunded minus a $8 handling and service fee. All original shipping fees are nonrefundable.

• Orders that meet the stated requirements herein are eligible for one exchange only and after that point are not eligible for a refund or exchange.

• Refunds, exchanges or store credits are processed within ten (10) business days after receipt of package.

• We are not responsible for lost or stolen packages.

• Please make sure that your shipping address is correct. If your order is returned by the mail carrier, YOU will be responsible to pay for a new shipping label.